Refund Policy
Wondering when your money comes back? Here’s the short answer: we refund to your original payment method once your return is approved, and we keep the timing clear and predictable.
| At a glance | What to expect |
|---|---|
| Approval moment | After we receive and inspect your return, or if we confirm a no-return case |
| Refund method | Original payment method (PayPal, credit/debit cards, Stripe, or Airwallex), in USD |
| Timing | Processed in 5-7 business days after approval; visible on your statement in 5-10 business days |
When refunds are approved
Most refunds are approved after your item arrives back to us and passes inspection. Some situations may not require a return; if we confirm that with you, we’ll approve the refund right away. Eligible requests follow our 30-day window from delivery.
Full refunds
You’ll receive a full refund when returned items arrive within 30 days of delivery in original condition — unworn, unwashed, with tags and any included accessories intact.
Partial refunds
We may issue a partial refund if a return shows signs of use or missing pieces. Examples include:
- Missing or removed tags or accessories
- Visible wear, deodorant or makeup marks, odors, pet hair, or stains
- Damage not due to transit or our error
If a partial refund applies, we’ll email you the details before we process it.
Original shipping
The standard shipping fee is $6.99 per order. Original shipping is refunded only when the brand is at fault.
How you’ll be refunded
All refunds go back to your original payment method — PayPal, credit/debit cards, Stripe, or Airwallex — in USD.
Refund timeline
| Step | Timeframe |
|---|---|
| Approval → Processed | 5-7 business days |
| Processed → Visible on statement | 5-10 business days |
Your bank or card issuer controls when the refund appears on your statement within the 5-10 business day window.
Restocking fees
We don’t charge a restocking fee.
Questions or help
Email: [email protected]
Business address: 12204 Hoop Ct, Bristow, Va 20136