Cancellation Policy
| At a glance | Summary |
|---|---|
| Cancellation window | Up to 2 hours after placing your order |
| After processing begins | Not guaranteed; may be ineligible once packed or shipped |
| Refund timing | Approved cancellations refund to your original payment method in 5–7 business days; 5–10 business days to appear on your statement |
Changed your mind? Act fast. If you request cancellation within 2 hours, we can usually catch your order before it moves ahead.
Within window vs. after processing
| Within 2-hour window | After processing started | |
|---|---|---|
| Eligibility | Eligible for cancellation | Not guaranteed; we’ll try, but it may be too late |
| Outcome | Order canceled and refund initiated | Order likely ships; cancellation may be declined |
| How to request | Email [email protected] with your order number (see steps below) | |
Your cancellation window
You have 2 hours from the moment you place your order to request a cancellation. Our team begins preparing orders quickly and most move into fulfillment within our standard handling time of 1-1 business days.
How to request a cancellation
- Email [email protected].
- Subject line: “Cancellation Request – Order #[your order number]”.
- Include: your order number, full name, shipping address, and a short note that you’re within 2 hours of purchase.
- Send the email from the same address used at checkout. We’ll reply to confirm approval or let you know if processing has already started.
Once processing begins
After an order enters processing, cancellation isn’t guaranteed. If the order has been packed or shipped, it can’t be canceled. Our standard transit time is 2-5 business days once shipped.
Refunds for approved cancellations
- Refund method: original payment method in USD.
- Processing time: 5–7 business days after approval; it may take 5–10 business days to appear on your statement, depending on your bank or provider.
- No restocking fees.
- Original shipping fees are refunded only when Tightsweaters is at fault.
Shipping address accuracy
Please double-check your shipping address before you pay. You’re responsible for entering a complete and accurate address. We can’t change addresses after shipment, and orders with incorrect addresses may be ineligible for cancellation once processing begins.
Questions or need help?
Email: [email protected]
Mailing address: 12204 Hoop Ct, Bristow, Va 20136