FAQs
You want it soon and you want it to fit. Here’s the quick scoop: we prepare your order in 1-1 business days and you have 30 days from delivery to return if it doesn’t feel just right.
| At a glance | Highlights |
|---|---|
| Shipping | $6.99 per order • Handling: 1-1 business days • Transit: 2-5 business days |
| Returns & Refunds | Return within 30 days from delivery • No restocking fee • Original shipping refunded only when we’re at fault |
| Support | Email: [email protected] • Address: 12204 Hoop Ct, Bristow, Va 20136 |
How do I place an order and what happens after checkout?
Add your favorite styles to cart, head to checkout, and pay securely with PayPal, credit/debit cards, Stripe, or Airwallex. All prices are in USD, and taxes are shown at checkout where applicable. You’ll receive an order confirmation email right away. We prepare your order in 1-1 business days, then send a shipping confirmation with tracking. Once shipped, delivery typically takes 2-5 business days. Standard shipping is $6.99 per order.
What size should I choose if I’m unsure?
If you’re between sizes or uncertain, email us at [email protected] with the style name and how you like your fit (snug, relaxed, or in-between). We’ll help you choose a size that feels as good as it looks.
What are your shipping times and fees?
Standard shipping is $6.99 per order. Our handling time is 1-1 business days, and standard transit time is 2-5 business days once your order ships.
How will I get my tracking details?
As soon as your order ships, we’ll email you a shipping confirmation with tracking. You can follow your package’s journey from that link.
What’s your returns window and how do I start a return?
You have 30 days from delivery to request a return. Email [email protected] with your order number and the items you’d like to return. We’ll reply with next steps to get you taken care of.
When will I get my refund?
After your return is received and inspected, refunds are processed in 5-7 business days. Depending on your bank or card issuer, it can take an additional 5-10 business days for the credit to appear on your statement.
Do you charge a restocking fee?
No. We don’t charge a restocking fee.
Is the original shipping fee refunded?
The original $6.99 shipping fee is refunded only when Tightsweaters is at fault.
How do I contact support?
Email us anytime at [email protected]. Our business address is 12204 Hoop Ct, Bristow, Va 20136.
What payment methods do you accept?
We accept PayPal, credit/debit cards, Stripe, and Airwallex. All payments are processed in USD, and taxes are shown at checkout where applicable.