Modify Or Cancel Order
Last Updated: December 2025
At Tightsweaters, we understand that customers may need to make changes after placing an order. This policy explains how order modifications and cancellations are handled, including eligibility, timeframes, and important conditions.
By placing an order with Tightsweaters, you agree to the terms outlined in this policy.
1. Order Modification Window
Customers may request to modify an order before it enters the processing stage.
Eligible modifications may include:
- Updating the shipping address
- Correcting contact information
- Changing size or color (subject to availability)
- Adding or removing items from an order
Important notes:
- Order modifications are not guaranteed and depend on order status
- Once processing or packaging begins, changes may no longer be possible
2. Order Cancellation Policy
When cancellations are allowed:
- Orders may be canceled before shipment
- Cancellation requests should be submitted as soon as possible
When cancellations are not allowed:
- Orders that have already shipped cannot be canceled
- Once a tracking number is issued, the order is considered shipped
- Shipped orders fall under our Return & Refund Policy
3. Cut-Off Time for Changes
Modification or cancellation requests must be submitted before the daily cut-off time to be considered for same-day action.
| Cut-Off Time | Time Zone | Applicable Days |
|---|---|---|
| 5:00 PM | Eastern Standard Time (EST) | Monday – Friday |
Requests received after the cut-off time, on weekends, or on holidays will be reviewed on the next business day.
4. How to Request a Modification or Cancellation
- Contact Tightsweaters customer support through our website as soon as possible
- Provide your order number and details of the requested change
- Our support team will review and confirm whether the request can be completed
Submitting a request does not guarantee approval.
5. Fees for Modifications or Cancellations
- No modification fees
- No cancellation fees
- No processing fees
Tightsweaters does not charge customers for eligible order changes or cancellations.
6. Address Changes & Customer Responsibility
- Customers are responsible for ensuring shipping details are correct at checkout
- Address changes may only be made before shipment
- Tightsweaters is not responsible for delivery issues caused by incorrect or incomplete addresses
- Orders shipped to an incorrect address due to customer error may not be eligible for cancellation or free replacement
7. Out-of-Stock or Unavailable Items
If a requested modification involves an item that becomes unavailable:
- Customers will be notified promptly
- Options may include substitution, partial cancellation, or refund for the unavailable item
8. Partial Cancellations
- Individual items may be canceled before shipment if an order contains multiple items
- Remaining items will ship as scheduled
- Once any portion of the order has shipped, that portion cannot be canceled
9. Failed Cancellation Requests
If a cancellation request cannot be completed because the order has already shipped:
- The order will be delivered as scheduled
- Customers may initiate a return under the Return & Refund Policy
10. Processing Time for Approved Cancellations
- Approved cancellations are processed promptly
- Refunds are issued to the original payment method
- Refund processing time is typically within 7 business days
11. Policy Updates
Tightsweaters reserves the right to update or modify this policy at any time. Changes take effect immediately upon posting on the website.
12. Customer Support
Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday
Please include your order number in all communications to ensure faster assistance.
13. Agreement to This Policy
By placing an order with Tightsweaters, you confirm that you have read, understood, and agreed to this Modify or Cancel Order Policy.
